One of our customers is using very old version of JIRA.
They reported that suddenly attachment files (to JIRA issues) became unavilable from issue screen.
What is causing this problem? If anyone has a clue, please let us know.
Not much has changed in the way attachments are stored and configured in JIRA.
I can only think of these reasons
Attachments are switched off or JIRA does not have permissions to the filesystem where this is stored.
Check those conditions and see if something has gone wrong there.
If this is not a system wide issue and at project level check the project permissions.
Yes - check the Operating System permissions on the files (and, of course, the directories they are in). If the ownership or permissions on those have been changed, it could be that the changes have meant the user running Jira can't read them any more (by "user running Jira", I mean the user account the service is running as, not the humans logging into it)
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs