Attaching Google Docs to Issue Not Working

On my OnDemand instance, when I create an issue I see the link to Attach a Google Doc. I click on that and see my docs, but when I select them and click attach, nothing happens and nothing is attached to the task. Anything to look at?

1 answer

Hi Ashish,

This sounds like an issue for Atlassian Support, but first I would suggest that you try the issue with a different browser and play around wiht it a little to see what works, (if anything), so that you can give the support team the clearest information so that they can investigate this issue for you. You can contact support through our Support JIRA, found at:

At this stage we don't have an SSO solution across all of our different systems, so I'm sorry to say that if you don't have an account in our JIRA then you will need to create one rather than just logging in with your My Atlassian credentials, but once you have created an account you will be able to report this problem and one of our OnDemand engineers will investigate and fix this issue for you.

All the best,

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,139 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot