Attachement not linked in comment

[Marcin Kloc]

Hello,

One of our users has problem with adding multiple attachements to comment. She can add one attachement (comment/attachements/browse), and it's linked in comment. When she try to add more then one, attachements apears in task attachements but has no links at comment. I think it can be user browser problem but is there any way to search for problem on jira side, any log  file ?

[somethingblue · Accepted solution]

Hi Marcin,

You can turn on the HTTP Access Logging under Logging and Profiling and tail the atlassian-jira-http-access.log.  When I start the tail I usually press Return/Enter a few times to get some blank space between the old data and my tests.

You should see entries such as:

[15/Sep/2017:16:13:16 -0500] "POST http://hostname:8080/rest/internal/2/AttachTemporaryFile HTTP/1.1" - - - "http://hostname:port/browse/ISSUE-X"

and

[15/Sep/2017:16:13:17 -0500] "POST http://hostname:8080/rest/jddap/1.0/attachment HTTP/1.1" 200 1533 0.0640 "http://hostname:port/browse/ISSUE-X"

If you believe it could be a browser issue you can also reproduce the issue and create a HAR file to see the web traffic.

Cheers,

Branden

[Marcin Kloc]

It seems that problem was some cached data. After clearing browser cache it starts working again.

[somethingblue]

Hi Marcin,

I'm happy to hear clearing the browser resolved the issue for you!

Cheers,

Branden