Attachement not linked in comment

Hello,

One of our users has problem with adding multiple attachements to comment. She can add one attachement (comment/attachements/browse), and it's linked in comment. When she try to add more then one, attachements apears in task attachements but has no links at comment. I think it can be user browser problem but is there any way to search for problem on jira side, any log  file ?

2 answers

1 accepted

0 vote

Hi Marcin,

You can turn on the HTTP Access Logging under Logging and Profiling and tail the atlassian-jira-http-access.log.  When I start the tail I usually press Return/Enter a few times to get some blank space between the old data and my tests.

You should see entries such as:

[15/Sep/2017:16:13:16 -0500] "POST http://hostname:8080/rest/internal/2/AttachTemporaryFile HTTP/1.1" - - - "http://hostname:port/browse/ISSUE-X"

and

[15/Sep/2017:16:13:17 -0500] "POST http://hostname:8080/rest/jddap/1.0/attachment HTTP/1.1" 200 1533 0.0640 "http://hostname:port/browse/ISSUE-X"

If you believe it could be a browser issue you can also reproduce the issue and create a HAR file to see the web traffic.

Cheers,

Branden

It seems that problem was some cached data. After clearing browser cache it starts working again.

Hi Marcin,

I'm happy to hear clearing the browser resolved the issue for you!

Cheers,

Branden

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

Meet the AUG leaders of Northern Virginia

@Rachel Wright (Jira Genie), @Billy Poggi (AUG NOVA, DC), and @Dana Jansen (Confluence Queen) are just some of the folks that lead one of the world's most active Atlassian User Group (AUG)....

157 views 5 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you