Attachement not linked in comment

Hello,

One of our users has problem with adding multiple attachements to comment. She can add one attachement (comment/attachements/browse), and it's linked in comment. When she try to add more then one, attachements apears in task attachements but has no links at comment. I think it can be user browser problem but is there any way to search for problem on jira side, any log  file ?

2 answers

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Accepted answer

Hi Marcin,

You can turn on the HTTP Access Logging under Logging and Profiling and tail the atlassian-jira-http-access.log.  When I start the tail I usually press Return/Enter a few times to get some blank space between the old data and my tests.

You should see entries such as:

[15/Sep/2017:16:13:16 -0500] "POST http://hostname:8080/rest/internal/2/AttachTemporaryFile HTTP/1.1" - - - "http://hostname:port/browse/ISSUE-X"

and

[15/Sep/2017:16:13:17 -0500] "POST http://hostname:8080/rest/jddap/1.0/attachment HTTP/1.1" 200 1533 0.0640 "http://hostname:port/browse/ISSUE-X"

If you believe it could be a browser issue you can also reproduce the issue and create a HAR file to see the web traffic.

Cheers,

Branden

It seems that problem was some cached data. After clearing browser cache it starts working again.

Hi Marcin,

I'm happy to hear clearing the browser resolved the issue for you!

Cheers,

Branden

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