Attachement in the comment can not be opened

Hi;
Customer and our agents can not open attachements in the comment 

Image 1.jpg
Getting 404 error (errorpage.jpg) 

errorpage.jpg

but we can open it in the attachements tab (attach.jpg)

attach.jpg

Noticed that url is different ;

URL in the comment (getting 404 error)
https://destek.payflex.com.tr/secure/attachment/10163/10163_KIM-+CIB-1.0.0.pdf\\
URL in the attachement(no problem to getting docs)
https://destek.payflex.com.tr/secure/attachment/10163/KIM-%20CIB-1.0.0.pdf

PS. using Jira service desk (server) 3.4.1 

Br,

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