Attach Image Plug-In not working on Mac OS X and Firefox v22.0

[David Luke]

Hi, In Firefox 22.0 on Mac OS X, when I select "Attach Image" (using the HTML 5 based Attach Image Plug In from Atlassian) I get the "Attach Screenshot" popup, but I can't get anything to paste into the popup. Any ideas? --Dave

[David Luke · Accepted solution]

I was able to resolve my issues by following instructions on these pages:

http://support.apple.com/kb/dl1572
http://support.apple.com/kb/HT5559?viewlocale=en_US&locale=en_US

[Steve Lemke]

I'm not sure I agree that reverting from Java 7 to Java 6 is a solution to this problem. Is there another option for attaching screenshots? I've tried in Chrome, Firefox, and Safari (on Mountain Lion) and all three fail. :-(

[Ignat]

Hi Steve,

Yes, there is an alternative to the current Java Applet. The applet can be replaced by "Attach Image Plugin for JIRA" which is available via Atlassian Marketplace for free.

Once installed in JIRA, plugin replaces the existing Screenshot Applet. Plugin works well in Chrome and Firefox and all OS.

--

Cheers,

Ignat.

[Ignat]

Hi David.

The issue is confirmed and now is fixed in version 1.1.7 of Attach Image Plugin for JIRA .

Thank you for the bug report.