Attach Image Plug-In not working on Mac OS X and Firefox v22.0

Hi, In Firefox 22.0 on Mac OS X, when I select "Attach Image" (using the HTML 5 based Attach Image Plug In from Atlassian) I get the "Attach Screenshot" popup, but I can't get anything to paste into the popup. Any ideas? --Dave

3 answers

1 accepted

0 votes
Accepted answer

I was able to resolve my issues by following instructions on these pages:

http://support.apple.com/kb/dl1572
http://support.apple.com/kb/HT5559?viewlocale=en_US&locale=en_US

0 votes

Hi David.

The issue is confirmed and now is fixed in version 1.1.7 of Attach Image Plugin for JIRA .

Thank you for the bug report.

I'm not sure I agree that reverting from Java 7 to Java 6 is a solution to this problem. Is there another option for attaching screenshots? I've tried in Chrome, Firefox, and Safari (on Mountain Lion) and all three fail. :-(

Hi Steve,

Yes, there is an alternative to the current Java Applet. The applet can be replaced by "Attach Image Plugin for JIRA" which is available via Atlassian Marketplace for free.

Once installed in JIRA, plugin replaces the existing Screenshot Applet. Plugin works well in Chrome and Firefox and all OS.

--

Cheers,

Ignat.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

938 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you