Attach Image Plug-In not working on Mac OS X and Firefox v22.0

Hi, In Firefox 22.0 on Mac OS X, when I select "Attach Image" (using the HTML 5 based Attach Image Plug In from Atlassian) I get the "Attach Screenshot" popup, but I can't get anything to paste into the popup. Any ideas? --Dave

3 answers

1 accepted

Accepted Answer
0 votes

I was able to resolve my issues by following instructions on these pages:

0 votes

Hi David.

The issue is confirmed and now is fixed in version 1.1.7 of Attach Image Plugin for JIRA .

Thank you for the bug report.

I'm not sure I agree that reverting from Java 7 to Java 6 is a solution to this problem. Is there another option for attaching screenshots? I've tried in Chrome, Firefox, and Safari (on Mountain Lion) and all three fail. :-(

Hi Steve,

Yes, there is an alternative to the current Java Applet. The applet can be replaced by "Attach Image Plugin for JIRA" which is available via Atlassian Marketplace for free.

Once installed in JIRA, plugin replaces the existing Screenshot Applet. Plugin works well in Chrome and Firefox and all OS.




Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

26,870 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you