Atlassian product support

Calvin Williams September 10, 2013

Once the support service expires, if we do not renew the support part, do we lose the product altogether? Or can we have the product without the support?

Do user licenses have to be renewed, which I suppose would be the case if you have to have the support.

2 answers

1 vote
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 10, 2013

The products all keep working, with your data. Your admins will get a licence expiry warning on screen.

You will be unsupported. You will not be able to upgrade to versions released after the end of your licence period. But everything will still work.

1 vote
RicardoA
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
September 10, 2013

Hi Calvin

After your license get expired, if not evaluation, you don't loose the ability to use JIRA. You just loose the support.

Hope it helps.

Ricardo Carracedo.

Suggest an answer

Log in or Sign up to answer