Atlassian invite is not receiving to email

k.vijaya.lakshmi May 16, 2024

I have added user to Jira but the user is not receiving Email invite to login. We have tried to remove the user and added again but still no luck.

we have tried "Resend Email Verification" option also but user is not receiving mail from Atlassian.

Note: User is added when she doesn't have access to her inbox but after she got access to inbox we have removed her email and added again still no emails received.

1 answer

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Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 16, 2024

Have they checked their junk mailbox? Has anyone with the same domain received an email? Invite email aside, if they enter the login URL are they able to log in?

k.vijaya.lakshmi May 16, 2024

Hi @Jack Brickey 

Thanks for the Reply.

They checked Junk Mailbox also. users with same domain receiving the mail except the 2 users.

if they enter into login URL it is asking the user to accept the invite sent to their email.

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 16, 2024

You can open a support ticket to check if email is blacklisted

k.vijaya.lakshmi May 17, 2024

we have raised support ticket with users domain. they are saying ,no mails received in there system from atlassian for this particular user. 

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 17, 2024

Open ticket here - Atlassian Support

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