Atlassian-created "Best Practices" for Jira?

I'm curious if Atlassian has created a Best Practices guide for Jira? I'm about to do a complete overhaul of our bug tracking system and it would be good to read through some common workflows that may not be obvious. Thanks.

4 answers

Due to the multitude of ways JIRA can be used, it is very difficult to create a "Best Practices" guide that encapsulates the needs of most JIRA administrators.

That being said, the JIRA Adminstrators guide ( in our Docs does a great job of addressing the best practices for indvidiual aspects of JIRA Administration (i.e. managing users, groups, issues). I'm very interested t hear if the community has any "Best Practices" guides/suggestions!

I added a comment about best practices when creating a workflow from scratch to the Workflow documentation at

And don't forget the JIRA books, including my Practical JIRA Administration (O'Reilly)

See also this guide which is specifically focused on making workflows awesome. Note this is clearly only one part of your question, but its one people often struggle with:

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