Hi there -
I have been trying to get support for Jira/FishEye (server installation) and i got nothing so far. I'm paying maintenance support every year, which I though there should be some dedicated support?
So far, I tried to get support starting from my Atlassian account, and I lways get redirected to the community. I have asked my questions there, with one answer and never a follow up.
I have also submitted questions within FishEye but never got an answer back.
It has been a terrible experience.
No phone number anywhere either.
Does Atlassian Support exist? What's going on?
How many licenses do you have? If you are being redirected to Atlassian Community I assume you are on a 10 user license. Atlassian changed their support policy a couple of months ago, We’re updating our support offering for server starter (10-user) licenses.
You should also checkout Some reasons, why you don't get an answer - and how to avoid them to make sure you include enough information. Atlassian has a small support team that is monitoring the community, but most of us on here are customers/partners.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs