Hi there -
I have been trying to get support for Jira/FishEye (server installation) and i got nothing so far. I'm paying maintenance support every year, which I though there should be some dedicated support?
So far, I tried to get support starting from my Atlassian account, and I lways get redirected to the community. I have asked my questions there, with one answer and never a follow up.
I have also submitted questions within FishEye but never got an answer back.
It has been a terrible experience.
No phone number anywhere either.
Does Atlassian Support exist? What's going on?
How many licenses do you have? If you are being redirected to Atlassian Community I assume you are on a 10 user license. Atlassian changed their support policy a couple of months ago, We’re updating our support offering for server starter (10-user) licenses.
You should also checkout Some reasons, why you don't get an answer - and how to avoid them to make sure you include enough information. Atlassian has a small support team that is monitoring the community, but most of us on here are customers/partners.
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