Atlassian OnDemand + Service Desk

Hi there, I am currently a customer of Atlassian OnDemand, and my company is looking at adding on your Service Desk module to our JIRA installation so we can create a help desk for our internal IT department. My question is, is there a way to apply the Service Desk module to JUST a project I created in JIRA vs having it apply to all of JIRA instances? We use JIRA for bug tracking for our company product(s) but would NOT want the Service Desk Module applied to these projects. Can this be done?

Thanks, Kris

PS - Any way to link this account to my company's OnDemand account? I thought it would when I signed up but it did not. Thanks

1 answer

1 accepted

Hi Kris,

The first part of configuring Servicedesk is selecting the project on which you want to apply Service Desk. By default Service Desk is only linked to one project.

Hope this answers your question?!

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