Atlassian JIRA Connector REOPENS tickets when I STOP progress and LOG time.

Love the atlassian plugin for PHPSTORM .. however when I STOP progress on a ticket and both log time and RESOLVE ticket I go to JIRA on the web client and the ticket is REOPENED??

Would love some help here as the team are having to go to web client to manually resolve reopened ticket! :)

Tech details are :

<center>The Atlassian Connector for IntelliJ IDEA<center>Version 3.0.12 Copyright (c) Atlassian 2008-2013</center></center>

3 answers

An update to this, we are still getting this behaviour and further to this when we resolve and ticket it resolves and then reopens the ticket!

Any fix coming soon for this?

An update to this, we are still getting this behaviour and further to this when we resolve a ticket within PHPSTORM using the Atlassian Connector PLUGIN it resolves and then reopens the ticket!

Any fix coming soon for this?

Would love an update to this if there is one?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,095 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot