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Atlassian Cloud does not offer a subscription for greater than 2000 users. Does Jira Service Desk Customer come under User.

This question is in reference to Atlassian Documentation: Pros and Cons of Cloud vs. Server

I understand Atlassian Cloud does not offer a subscription for greater than 2000 users. Do Jira Service Desk Customers with individual Account to access a company service desk instance come under Users? or User Cap of 2000 excludes Customers with Accounts.

1 answer

The answer should no because Service Desk customers don't consume licenses.

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