I have a question regarding checklist validation. Is there a way to use validators in the worklflow, not associated with the issue type, but the request type. I use the same workflow for several request types, but don't want the same checklist automatically assigned to them.
Thanks and best regards
by validation I mean that you can't move from a certain Status in the worklfow to the next one, without having checked all boxes in the list.
A "request type" would be, for example, "Get IT Help" or "Reset password".
In my case I have request types with the same issue type, therefor the same workflow.
If I now want to use a checkbox for only one of them, I can't use said validation-feature, because the other request type would get the same checklist automically.
So the only solution I can think of at the moment is to create a seperate issue type for every request type, that needs its own checklist.
But this would be a solution we don't want to adapt with.
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