Associating checklist validation with the request type

Hey guys,

I have a question regarding checklist validation. Is there a way to use validators in the worklflow, not  associated with the issue type, but the request type. I use the same workflow for several request types, but don't want the same checklist automatically assigned to them.

Thanks and best regards


2 answers

Hi Thomas,

I'm not sure I understand what "request type" is. And also, are you talking about validators or modifying Checklist in a workflow? If it is the latter, only issue types and labels are supported.



by validation I mean that you can't move from a certain Status in the worklfow to the next one, without having checked all boxes in the list.

A "request type" would be, for example, "Get IT Help" or "Reset password".

In my case I have request types with the same issue type, therefor the same workflow.

If I now want to use a checkbox for only one of them, I can't use said validation-feature, because the other request type would get the same checklist automically.

So the only solution I can think of at the moment is to create a seperate issue type for every request type, that needs its own checklist.

But this would be a solution we don't want to adapt with.




Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,804 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot