• Community
  • Products
  • Jira
  • Questions
  • Assigning as a component lead with capital letters in email address receive error "User Xyz.Abc@mycompany.com does not exist"

Assigning as a component lead with capital letters in email address receive error "User Xyz.Abc@mycompany.com does not exist"

Assigning a component lead with capital letters in email address receive error "User Xyz.Abc@mycompany.com does not exist"

I do not have this issue when trying add a User with email xyz.abc@mycompany.com.

I have tried this with multiple usernames and the only difference between is the capitalized letter in their email address.

componentJIRA.PNG

2 answers

1 accepted

Turns out this is a BUG with an annoying work around, if you are having this issue, I suggest you watch and vote for its fix:  https://jira.atlassian.com/browse/JRA-60467

Workaround

  1. Create dummy component
  2. Delete original component
  3. Have JIRA migrate all issues to the dummy component
  4. Create the original component with the component lead
  5. Delete the dummy component
  6. Migrate all issues to the new (original) component
0 vote

Can you use emails with capitals in other places?  e.g. Assignee?

If you can, then you've hit a bug in the edit component.  If you can't, then I'm a bit stuck because I'd want to read the logs, but can't do it on Cloud.

In both cases though, I'd raise this with Atlassian support - https://support.atlassian.com

 

I can use emails with capitals for Assignee without issue.  The person in the screenshot is a developer assigned most of the requirements associated with this component.   I just raised this with support.  

https://support.atlassian.com/servicedesk/customer/portal/23/JST-193119

Good smile

We can't see your support requests, so it would be nice if you can report back here what the problem (and hopefully, fix too!) is.

 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

770 views 3 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you