I am trying to build an issue collector for a specific project but the Assignee field is not visible to anonymous users and is required on this project. Problem: I cannot make Assignee optional because the setting is not available for that field in this project's configuration. "Allow unassigned issues" is ON in general settings. I have some projects where Assignee is optional and at least one where it is not. The setting is available in those other projects. Why would the setting be available in some projects but not in all projects?
The project that does not show the setting was created on an earlier version of JIRA (3.5, probably). The ones that show the optional setting were created either on 4.x or 5.1. Currently running on 5.1.
Confirmed that this simple work-around resolved our problem.
From Atlassian Support:
I have an update from the senior engineer. He wasn't abel to ascertain exactly what was causing the issue but he did discover a workaround. If you set the field to hide and then show this removes the 'required' aspect of the field. This seems to be a bizarre anomaly but this workaround should then allow you to add an issue collector. Let me know if this works or causes any issues. We've tested here and so far that looks viable.
Osman Afridi [Atlassian]
Atlassian Support - San Francisco
In your project where assignee is required, go to the project's field configuration and check if Assignee is set as a required field.
Do you have any plugins like JIRA Suite Utilities or using any other that are adding Conditions in the workflow that could make this field mandatory (for example when creating a ticket)? Are you aware about any changes to the JS code or maybe are you using some hidden custom fields that have a harcoded code?
BTW. Could you also check if you have a red star "*" next to the name of the field?
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs