Assignee email notification when one particular transaction from one state to another state

I have one transition "Need More Information" from different states so I would like to configure the email notification when state from "Waiting on Customer" to "Waiting for support". I know we can achieve this in workflow post-function by send custom email but my transition "Need More Information" is configured for another states too. Can anyone help me how I can validate the state FROM and TO in condition& configuration.



1 answer

0 votes
Joseph Pitt Community Champion Oct 27, 2017

Create a new notification called 'email support'

Change the post function on the 'waiting on..' and 'waiting for..' transition to the new notification

update the notification scheme to email support (use role or group) when that notification fires and any others you want notified. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

981 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you