Assignee based on custom fields

[Kristen Viscardi]

On the create transition I need to set who the issue is assigned to based on a jql query. Is this possible?  Depending what is selected in one of our custom fields is who the issue is assigned to. 

[Fadoua]

Not adverstising for any company, however do you have the Create on Transition plugin for Bob Swift?

[Kristen Viscardi]

Yes. I should mention that the assignees have to be set on the issue creation transition.

[Fadoua]

Did you try the post function "Write field on issues returned by JQL Query or issue list?"? I am looking at the screen the target field can be Assignee and then you type your JQL query

[Fadoua]

you can set it to happen before the "Creates the issue originally"

[Kristen Viscardi]

I need to set 6 different JQLs, will this work? Where do I put the assignee name that I want entered?

[Fadoua]

ok what about giving me 2 JQL queries and I will try it in my Dev environment of course I will change the assignees name to users I have in my instance.

[Kristen Viscardi]

It's a service desk project, so some of the assigning deals with what customer request type is selected.

- If it's a Premier, Essentials or Deal Desk addendum / MSA:

  - Assign to x where sales team = Enterprise

  - Assign to x where sales team = Channel

  - Assign to x where sales team = Field AND MRR > $3K

  - Assign to x where sales team = Field AND MRR <= $3K

- Assign NDAs to x

- Assgin RFPs to x

- Assign Renewals to x

- Assign Partner agreements and Other legal requests to x

[Fadoua]

Ok I will try it and get back to you

[Fadoua]

Can X be in more than one team?

[Kristen Viscardi]

no x is always an individual.

[Fadoua]

Morning Kristen,

I checked yesterday night, the "Create on Transition" won't work because of the different conditions you have.

I suggest a script if you can use the ScriptRunner.

Best

Fadoua

[Trinidad PEREZ]

Hi,

I use the Dashboard gadget to see who the issue is assigned.

Trinidad