Assignee Name missing in query while filter

Hi,

I am trying to query JIRA tickets to filter but one our team members account is exist but not visible in the list when I check his account.

My query is like...

assignee in ("xxx@my.com", "yyy@my.com", "zzz@my.com" ) but I am not able see mmm@my.commail in the list.

Can you please help?

2 answers

0 vote

Is perhaps the user's username 'mmm' instead of 'mmm@my.com'?

Try checking this user in the database (cwd_user / app_user tables). :)

Ah, make sure that the user is active.

user is active because he is able to create tickets, even I am seeing this user name in agile boards but only having problem in filters list.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

158 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you