Assignee Field Not Populating When Using "Outlook Integration for JIRA" plugin

[adam lloyd]

Hi there. 

Currently having an issue with the "Outlook Integration for JIRA" plugin when the Assignee field is not populating when creating a JIRA from email, even though the Assignee field appears to be populated in the plugin's embedded browser when creating the JIRA issue.

Currently using plugin with the following specs: Internet Explorer 11,Outlook 2010 and ver 1.6.0.0 of the Outlook Integration for JIRA plugin.

Screenshots of the procedure I'm using to create JIRA tickets from emails can be found here:

Plugin log is here (debug mode enabled):

Screenshots of plugin settings can be found here: 

Any assistance you can provide would be appreciated.

outlookJira.log

[catworkx GmbH]

Hi Adam,

could you solve the issue? We tested several scenarios, the field is populated and the assignee is set properly. As Holger already mentioned a postfunction could change the assignee.

[Holger Lehmann [catworkx GmbH]]

Hi Adam,

if the embedded browser shows the assignee field to be correctly set then JIRA's Create Issue Workflow Postfunctions are probably modifying that value.

• Please check your Workflow, namely the "Create" Workflow function for any postfunctions that tamper with fields.

• For a double cross check, if possible, create a plain JIRA project with the standard JIRA classic workflow with no extra fields and try to verify the error with that newly created project.

Hint: Do you have a valid license or an evaluation license? If you obtained a valid license, you can always create a support call using the "Request for Service" tab (right hand side) at our catWorkX Confluence:

Outlook Integration for JIRA - Documentation