Using JIRA Service Desk with Project Automation ... I've searched for a pre-existing answer and did not find one (sorry if I missed it).
I'm looking for, hopefully, a simple solution. I would like to be sure that a ticket is assigned to an agent when it is resolved.
How can I check if the ticket is Unassigned when it is resolved and assign it to the agent resolving the ticket?
You should fix this through the workflow of your Service Desk project.
On the transition you use to resolve the issue, add a Post Function that updates the assignee field to the Current User.
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