Assign on Resolve

Using JIRA Service Desk with Project Automation ... I've searched for a pre-existing answer and did not find one (sorry if I missed it).

I'm looking for, hopefully, a simple solution. I would like to be sure that a ticket is assigned to an agent when it is resolved.

How can I check if the ticket is Unassigned when it is resolved and assign it to the agent resolving the ticket?

1 answer

0 votes

You should fix this through the workflow of your Service Desk project.

On the transition you use to resolve the issue, add a Post Function that updates the assignee field to the Current User.

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