Assign issues to people based in groups

I need to assign issues to people based in groups.
Eg. I have a workflow and 1 step and 3 opcions, 1- i need to assign to people from the group Developers, 2- assign to people from the group ADM and 3 people from the group Customers.
In this transitions, I have a screen with field Assign, and the options will to show in this transitions.

this is possible?

1 answer

0 votes

Not as "assignee".  The assignee is the single user currently responsible for the issue.  You can't have more than one.

But, for your developers, adm and customer groups, you could create user-picker custom fields which are limited to those groups (the limit to group thing is set in the field's contexts, and needs quite a recent version of JIRA - 6.2+ possibly 6.3...).

Once you've got those three, you could then start doing sneaky tricks like "as issue goes into status X, reassign to to person named in the customer field"

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,990 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot