I am testing out a new JIRA workflow.  If I assign a ticket to someone, it's status=Assigned. 


If I change that assignee=Unassigned, the ticket still says 'Assigned'. It should read status=Open. Ideas?

1 answer

0 votes

Status is an indicator of where an issue is in its lifecycle, it has nothing to do with the assignee.

"Status = assigned" is the wrong approach here, just because you assign it or unassign it, doesn't mean the status should change.  The assignee is who owns it at the moment, not where it is in the workflow.

If you insist on doing this, then you will need to find/write a listener that can spot "assignee changed to empty" and trigger a transition from <any status> back into Open.  You'll need to change your workflow to include the required transition(s) as well.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

Looking for anyone who made the switch to Data Center

The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...

36 views 0 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you