Currently if a user has the "Assign Issues" permission they are able to assign any ticket to ANY USER with "Assignable User" permission.
Can JIRA be configured to support a team where team members can assign tickets to only themselves?
There is a 7+ year old feature request for something similar - JRA-4073 I am not putting in another feature request if I have to wait that long for action.....!
Thanks for your time!
You can remove the permissions for 'Assign User' for everyone in the permission scheme. This will get rid of the 'Assign' button in the issues.
And in the workflow related to your issue-type add an additional transistion (in all the statuses in which you expect people to self assign) which has a post condition which says 'Assign to the Current User'
This can also be controlled by permissions by setting a condition on the workflow transition, for example 'User is in Project Role' as per https://confluence.atlassian.com/display/JIRA/Advanced+workflow+configuration#Advancedworkflowconfiguration-addingaconditionAddingacondition
If people are assigning issues to others and they aren't supposed to I see it as a training and management issue. give someone a day off without pay for the second offense and it will stop. In general you'll drive yourself crazy trying to implement a software solution to all the things people can and will do wrong.
Hm... that is true, but I would like not to resort to such harsh measures. I just wanted a solution within JIRA that would prevent such situations. But after you wrote this I guees that I could try to trust my team members that they will not abuse their "Assign" permission :)
This approach requires you to have the JIRA administrative rights. The main aim of this article is to help you achieve an organized, easy-to-maintain workflows in your JIRA instance thereby, reducin...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs