Assets Field data served by Jira API

Paul Madison
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May 1, 2024

when using the GET Issue(rest/api/3/issue/issuekey) api in Jira, the assets fields are not readable/usable data.

It looks like this:

"customfield_16963":[{"id":"ari:cloud:graph::service/23f62c9-6390-4ac3-8ab-a15a3c4fc9e5/5d71be-03a0-11ee-8fd8-128b4219424"},{"id":"ari:cloud:graph::service/23642c9-6390-ac3-83ab-a15a3c4c9e5/7c89b4a-2bc4-11ee-a065-0abe3f4a6601"},{"id":"ari:cloud:graph::service/23f6429-639-4ac3-83ab-a15a3c4fc9e/897081ea-2bc4-11ee-aa42-0abe3f4a660"}]

Is there any way to get this data via another API call?  I need this for reporting and it is not useful this way.

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David Bakkers
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May 1, 2024

Hello @Paul Madison 

That field belongs to the Jira Service Management module and is just a unique ID of the affected service in the JSM ticket. The values can only be obtained via querying the GraphQL APIs

There are no REST API endpoints in Jira Cloud that will return the 'underlying' affected service information. Refer to JSDCLOUD-9912.

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