As users must have a license each, how do people who currently use shared mailboxes work?

Whilst my own view is that email should not be part of a robust process and tools should be used, some are still using shared mailboxes and so how do they get notification automatically (i.e. say times 4 ) out when it is allocated. Can issue be allocated to a Group (in Jira) and how does that all work please?

 

Thanks,

David.

1 answer

1 vote

I'll start at the bottom - JIRA deliberately has no "assign to group", it requires that the assignee be a single individual currently responsible for the issue.  In my experience, this is a generally the correct approach, as I've never seen an organisation deal with group assignee without it going wrong (variations on "I thought someone else was looking at it".  Absolute killer).

The best ways to represent some forms of group ownership are at https://confluence.atlassian.com/display/JIRA/How+do+I+assign+issues+to+multiple+users

 
For the other question about notifications, it depends on how you're saying "it gets allocated"?  Do you mean it is assigned to someone?  Or created?  Or goes through a certain point in a process?  (e.g. support issues may not be assigned until they are triaged)

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,254 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot