As administrator, how can I know who is the sender ?

In our JIRA instance, we have configured an e-mail serveur with a "from user " : "".

But when a user tries to contact an administrator with the link "contact administrator", the mail is correctly sent to the group jira-administator. But when I open it, the send is "no.reply..." although the user precised his adress mail in the form to submit.

What is the solution to get the right sender and not the "noreply..." ?

1 answer

1 accepted

1 votes
Pedro Cora Atlassian Team Nov 25, 2014

Hi Emmanuel,

This is a known behaviour. There's a suggestion for this to be changed at And also, the workaround is to check the mail headers and consult the reply-to field.


Thank you for your reply. It was exacly what I was looking for.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,960 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot