As administrator, how can I know who is the sender ?

In our JIRA instance, we have configured an e-mail serveur with a "from user " : "".

But when a user tries to contact an administrator with the link "contact administrator", the mail is correctly sent to the group jira-administator. But when I open it, the send is "no.reply..." although the user precised his adress mail in the form to submit.

What is the solution to get the right sender and not the "noreply..." ?

1 answer

1 accepted

This widget could not be displayed.
Pedro Cora Atlassian Team Nov 25, 2014

Hi Emmanuel,

This is a known behaviour. There's a suggestion for this to be changed at And also, the workaround is to check the mail headers and consult the reply-to field.


Thank you for your reply. It was exacly what I was looking for.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

47 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you