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As a system admin or admin, we cannot see the option to archive a project. Only Edit & Delete

We can no longer see the option to archive a project. What could be causing this issue?

 

3 answers

Hi Jane,

In order to archive, your user must have the Jira admin or Jira System Admin permission. Make sure your user still has this permission, this is configured by the Jira admin.

Hope this helps

-Ben

Hi Ben,

Yes, I am the JIRA Admin and do not see the option. Only edit and delete are my options.

EDIT:   my apologies... I wandered into the server space.  Thought this was a cloud question initially!

Here's the server 8.14 page

https://confluence.atlassian.com/adminjiraserver/archiving-a-project-938847621.html

 


Hi Jane,

A couple of things worth noting:  Archiving a project is a premium feature.  Also, per the Atlassian documentation, Cloud does not offer Service Management (service desk) project archiving.

https://confluence.atlassian.com/adminjiracloud/archive-a-project-1013843066.html

 

Hi @Rosa M Fossi 

I understand the process but do not see the option. I just have Edit or Delete option.

I am a JIRA Admin. 

0 votes
Daniel Ebers Community Leader Jan 09, 2021

Hi @Jane Wagner

is the option from "Projects" overview missing alongside with the others like "Edit" and "Delete" or is it just the "Archive" action that is absent?
Can you navigate to "Projects" overview at all?

Could you please provide a screenshot like mine?

grafik.png

Regards,
Daniel

@Daniel Ebers The option is there but the Archive is missing.

Dropdown.JPG

@Jane Wagner  That's really odd.   Is this a service desk project?  I know that in Cloud you can't archive them.     I thought on-prem could.  

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