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  • As a Jira active user I want to change my mail notification format but every time I try Jira says <<Your session has timed out. You must be logged in to edit your preferences>>

As a Jira active user I want to change my mail notification format but every time I try Jira says <<Your session has timed out. You must be logged in to edit your preferences>>

All works fine when I enter Jira... I can see issues, make comments, make transitions,... until I enter my profile page. In that moment my session seems to instantaneously expire!

I tried with Chrome and with Explorer... same results!

I tried to clean all browser caches and saved informations (coockies, passwords,...) ...same results!

I tried on another machine, but no success!

I then asked for help to my JIRA administrator...

He tried deactivating and re-activating my user, but with no success.

He tried even to restart the entire JIRA application on the server with non great results.

Every other JIRA user can access his/her profile with no problems... only my user exhibit this annoying problem.

What can we do to resolve it!

Thanks in advance,

 

             Nicola

2 answers

1 accepted

Did you try the ticking the Remember Login checkbox when you first login

Wow!

It worked as a charm!

laughlaugh

Thank you Sateesh! Thank you very much!

Now I'm able to change my preferences, but... what was the problem?

I ask this because other users/colleagues that do not use the "Remember my Login" feature have no problem accessing their profile's preferences.

Thak you a lot,

 

       Nicola

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