As a Jira account administrator


I am a Jira account administrator and I am setting up this account for my company. I have added few users to check how the support tickets goes into the clients account . 

So, now my question is- As a client if I want to raise a support ticket I should not be able to see the ''assignee'' option available in Jira. The tickets I create should just be raised and submitted and it should automatically goto the administrators account. How can I do that?

How can i disable the assignee option for the customers as a Jira adminstrator?

Please suggest.


Thank you

1 answer

0 votes

Check the permission scheme.  There is a line in there that says "can assign issues", you need to adjust the permission scheme, or change the customer's roles/groups so that they do not match the permission rule any more.

How can I find the permission scheme?

I dont find it anywhere in my accout.


Please suggest.

It's in the project administration section.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,888 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot