I am a Jira account administrator and I am setting up this account for my company. I have added few users to check how the support tickets goes into the clients account .
So, now my question is- As a client if I want to raise a support ticket I should not be able to see the ''assignee'' option available in Jira. The tickets I create should just be raised and submitted and it should automatically goto the administrators account. How can I do that?
How can i disable the assignee option for the customers as a Jira adminstrator?
Check the permission scheme. There is a line in there that says "can assign issues", you need to adjust the permission scheme, or change the customer's roles/groups so that they do not match the permission rule any more.
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