It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

As a Jira Service Desk admin

Soujanya SV Jul 05, 2017



I have created one email address which had several contact linked to it. Now my question is as a Jira admin how can I make this email id default for the customers to which they send their tickets to?


Please suggest!


Thanks a lot

1 answer

0 votes
Shantanu bhosale Jul 05, 2017

Hi Soujanya,

Go to Project setting-> Email request-> Add an email address

After adding email address try to send an email to registerd email id then ticket will automatically get created.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Jira

Try Jira Cloud for Outlook: Organize your work without leaving your inbox

Hi Atlassian community, My name is Max and I work on the product integration team at Atlassian. I am pleased to announce the early access program for the Jira Cloud add-in for Outlook. This add-in...

2,171 views 6 15
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you