Artezio burndown Chart is installed but does not display any information

I have installed this add-on (version 1.4.0 and also 1.3.1) on a standalone JIRA server version 6.2.5.

I can add the gadget to a dashboard and fill in the various options. Clicking on save however lets me see a percentage bar for a few seconds then it reverts back to the 'Edit screen'. Viewing this in another browser shows an empty gadget.

 

Any idea what the problem can be?

3 answers

Could you provide any browser or JIRA logs?

Hi Dimitry. OK. Which logs might be useful here? (This is a public forum I belive)

First of all, look at the browser console. The console may contain the useful information about a problem. Information about console you may look there: https://developer.mozilla.org/en-US/docs/Tools/Browser_Console or https://developer.chrome.com/devtools/docs/console . It’s depends from you browser.

Please copy text from the console and send by email: dmitry.kintsel@gmail.com

At second, may be useful JIRA logs. Please look here for help https://confluence.atlassian.com/jira/where-are-the-application-server-logs-16121981.html . We don’t need in whole log file. Log file rotated every day. So you may reproduce problem (create chart), and find in the log file at that moment the “ERROR” word.

Or you may try to find the “artezio” word. And send us text around this word please.

Dmitry,

I have this same problem. I have the log error and will send it to you in a separate email.

Zahira Melendez

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

189 views 1 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you