I am attempting to split our current JIRA Cloud instance by moving two projects into a new instance. I realize this means exporting all of the issues for all of the projects on the source instance, importing them into the target, and then deleting the ones I do not want.
My questions involve moving the user accounts to the new instance:
I would expect the users to be created, and I don't think that welcome emails would be sent to each user.
You could test this by unzipping the exported XML file, doing a global replace to make them all invalid, manually fix one for yourself to be valid, then import
If you are importing a username-based CSV field (e.g. Reporter or Assignee) and you do not select the Map field value checkbox for this field in the previous step of the CSV file import wizard, then the importer will automatically map imported usernames from the CSV file to (lowercase) JIRA usernames.
Regardless of whether or not you select the Map field value checkbox, JIRA will automatically create usernames based on the data in your CSV file if they have not already been defined in JIRA.
Since these users were created without email-address, there should be no email sent to them. But to be sure, you can disable the email-server before importing.
You should also try your import before in an testing environment.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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