There are some automation options available in workflows, but only for the more obvious things people would do.
Commenting when an issue moves through a workflow is not something most people need - the user can be offered the option to make a comment, but an automatic one generally is of no use, so there's no function to do it off-the-shelf (if it's about emails, then that's what the notification scheme is for).
There are hooks for automation too, but I'm afraid Cloud is limited to the addons Atlassian can support, and although they add lots of functions, I don't think any of them would enable this. If you were not on Cloud, I'd do it with the script runner addon.
Some background on what I'm trying to do here and why this is of value.
Before jira, project management was handled through a web-based tool called Podio where there are workflows automating comments and task creation.
In podio I had an app called Unit Testing wherein everytime Field A, B and C said Yes, a task was automatically created under me and I am automatically mentioned as FYI.
I am looking for something similar in JIRA cloud.
Well, you'd need a "listener" in JIRA to do that, or you could move to the more workflow-oriented approach and have a post-function that creates more issues when a transition (change of status) occurs. But I'm afraid those options aren't really there on Cloud, you need dedicated code for it (as usual, I'd do it in the script-runner addon, but that's for Server only)
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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