Are there any plans to support Exchange Web Services (EWS) with Jira?


1 answer

This widget could not be displayed.

Already does.  EWS is a system that allows users to write code that talks to Exchange servers.  JIRA supports the writing of addons that could do this.  And if you want to go the other way, JIRA has REST endpoints EWS can use.

If you are thinking of just email exchange, then you may need to enable the standard mail services in EWS - POP or IMAP (the secure versions of course).  MAPI is a protocol which JIRA will not support because it's inferior, closed and costs money.

I think the main point I'm trying to make here is "What do you mean by "support"?"

So in a nutshell, the default inbound mail handler does not and will not support EWS as alternative protocol to IMAP/POP3?

No, because EWS is not a protocol. EWS *is* fully supported as long as it uses the POP or IMAP protocols. The MAPI protocol will not be supported because it's inferior, proprietary and expensive.

Thanks for quick update. Our mail team decided to switch off POP and IMAP overnight without warning. Now we're stuck with a broken Jira as they keep pointing out they only support EWS and not POP or IMAP. We've been doing things manually for the past few days and this is killing us :(

You have no option - they need to re-enable one of the standard protocols. (If they're referring to EWS as a protocol, then I'd worry about their level of understanding of what they're doing)

I feared that this was the case. We're doomed...

I'd raise a support request with that team for EVERY single email you need to raise, or invoice them for the time you are wasting. That should get the message across that they need to support standards.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

209 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you