Are the On Demand servers down? "OnDemand authentication system failure" error message

Hi,

I have been trying to log in to an On Demand version of JIRA, for the past 30 mins. But I keep receiving the following error message: "OnDemand authentication system failure."

Is this error apearing because the server is down, or is there another cause behind it?

I am the admin for our system, so in case there's something other than the servers causing this issue, I will need to fix it ASAP.

Any tips will be much appreciated.

Thanks

2 answers

1 vote

Hi Parmiss,
We currently experince an outage on one of our storage nodes. I will update this post once the issue has been resolved.

Update (15:15 GMT+2)
We have an engineer on-site performing a hardware replacement. We hope to have the service restored in aproximately 30 minutes.

Update 2 (16:10 GMT+2)
The maintenance has been completed, instances should be getting back online in the coming time

0 vote
Timothy Chin Community Champion May 21, 2013

You'll need to raise a support issue with Atlassian.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira Service Desk

Wy are we still using email for Service Desk workflows?

...attest to the experience of an urgent approval that gets lost in the boss’s inbox and requires that special “Please Approve” email or text message. In an age where we have distributed teams...

54 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you