Our JIRA autorenewed three days ago. Today when I try to copy the license key from my.atlassian.com JIRA insists it is "invalid." Does Atlassian have a known bug in its key-issuing process, or have we just be particularly unlucky?
Having no overlap between autorenew and key expiry is not wise. Here they issued the new key on a Saturday. There should be at least a week overlap (or at absolute minimum one business day) to allow for installation - or failure of installation in this case.
Oops. It was their broken website, not a bad license. When I went to view licenses on our account it only showed one, which I took to be the main JIRA license. Instead it's for a plugin, and that's what was just renewed. Why they're not showing the other licenses we have is a mystery. Why the "request support" link from there goes to https://marketplace.atlassian.com/plugins/de.catworkx.jira.plugins.outlook2jira rather than to, well, a support page is another mystery. We only got the email yesterday about the license autorenewal two days before, and it didn't say anything about which license it was, so I was assuming it was the main one.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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