Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Approvals Section and Approve button is not available in Jira Service Desk Test System

Hello All,

I am setting up a test Jira Service Desk System 7.6.1. I have taken a XML backup and restored on the test Server but I am facing a problem with Change Management Workflow. When I create a new ticket and add approvers in the ticket I am unable to see the approvals section in the view screen and Also Approve button is also not available. But when I create a new test ticket in Production system it shows this details.

Can anyone help me .



1 answer

1 accepted

0 votes
Answer accepted

This type of errors arises due to foreign key constraints errors in database (especially AO Tables in jira) , so to overcome this one should initiate a XML backup during the low usage period or complete shutdown of writes to the application. When a clean XML backup is taken then this type of errors are not seen during restore

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you