Approval Link in mail

We are currently testing JIRA approval workflow. We are able to escalate for approval, and able to send and receive notification mails. Only two links available, to turn off notification for that case and a link to atlassian.

Is it possible in the notification mail, to have shortcut link to approve or redirection link to open the case?

Thank you.

1 answer

0 vote

Hi Izzuddin,

Are you looking to transition from the ticket or only have a link to the ticket so they can transition the issue?
Without customizations JIRA is not going to perform that action, however, I have seen add-ons such as the JEMH and advice to use the Approvals – Advanced Issue Acceptance add-on which can be configured to send an approval message and the link in the email approves directly without the need to login.



Hello Branden,

Thank you for your reply, we are looking for having an approval button/link in the email without users have to login to the system to Approve the ticket.

Beside from add-ons, is there any other way to achieve this?


Thank you,

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

152 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you