Applying for Workaround Request

Following my question here, I found that my issue is a known issue with a "workaround, applicable by request".

> While waiting for an official fix, you may request Atlassian Support to apply the workaround in your instance.

The question is though, how does one request the workaround be applied please? Do you just file another report with a link to that issue?

2 answers

1 accepted

This widget could not be displayed.
Timothy Chin Community Champion Jul 28, 2013

Raise another support issue with Atlassian..

This widget could not be displayed.

Right hand column in https://confluence.atlassian.com/display/AOD/Getting+help+and+support - basically, if you need any support type activity on OnDemand, raise an issue with them (Answers is for everything up to the point where you need a Jira or System admin to do things to your OnDemand system)

Yeah, I wasn't expecting people on Answers to solve the problem for me, I just have a heck of a time finding the right links and documentation with Atlassian.

I know, I have a lot of bookmarks and the will to use them :-)

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted yesterday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

54 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you