Following my question here, I found that my issue is a known issue with a "workaround, applicable by request".
> While waiting for an official fix, you may request Atlassian Support to apply the workaround in your instance.
The question is though, how does one request the workaround be applied please? Do you just file another report with a link to that issue?
Right hand column in https://confluence.atlassian.com/display/AOD/Getting+help+and+support - basically, if you need any support type activity on OnDemand, raise an issue with them (Answers is for everything up to the point where you need a Jira or System admin to do things to your OnDemand system)
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs