Following my question here, I found that my issue is a known issue with a "workaround, applicable by request".
> While waiting for an official fix, you may request Atlassian Support to apply the workaround in your instance.
The question is though, how does one request the workaround be applied please? Do you just file another report with a link to that issue?
Right hand column in https://confluence.atlassian.com/display/AOD/Getting+help+and+support - basically, if you need any support type activity on OnDemand, raise an issue with them (Answers is for everything up to the point where you need a Jira or System admin to do things to your OnDemand system)
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