Application linking between Confluence and Jira fails on multiple levels

Dear Support-community, 

please excuse my opening yet another question for the application linking. I was unable to find my problem configuration in the other questions. 

Situation

  • Confluence 5.7 and JIRA 6.3.15 running on two different hosts, SSL enabled.
  • Application link from Confluence to JIRA can be generated (Confluence finds the active JIRA server and starts the creating of the reciprocal link)
    • reciprocal Link fails with no answer was found from the confluence address.
    • also, ticket generation from confluence fails with Bildschirmfoto 2015-03-11 um 11.29.08.png

Summary

  • app link from confluence can be generated but is not working.
  • no linking from JIRA possible

Ideas

  • eventually I have a baseURL missmatch, but all combinations of addresses (http with redirect to https, https, https with port) did not change anything. 
  • baseURL is set to https:URLADRESS
  • of course, its identical to the address seen in the browser and used of accessing both

Could you give me a little help to get me going in the right direction?

Thanks, Immo

2 answers

1 votes

Hi there, 

The best way to get some additional visibility into what is happening during these types of failures is by leveraging the applinks diagnostics plugin. This will run several tests between the 2 applications and spit out a diagnostic that should give us something to go on. Here's a link to this add-on. 

https://marketplace.atlassian.com/plugins/com.atlassian.applinks.applinks-diagnostics-plugin

Essentially you'll want to install it on both JIRA, and Confluence, and then run the test. I believe you will need to download and manually upload the jar file to install it on the Confluence side. 

Thanks for the hint, regrettable its not yet compatible to confluence 5.7.

I did install it with our JIRA instance, but as I'm unable to generate the app link from JIRA towards Confluence, I find no diagnosable links there .

But I'm open for similar suggestions!

-Immo

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,801 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot