The new jira experience is full of bugs and inefficiencies. I had it turned off, but now it looks like I'm stuck with it for good. Is that true that I can't use the old one anymore.
For me it's really awful- bad enough that i would consider dumping jira.
1- Navigation is really hard
2- The search filters are hard to get to
3- The drop downs for assigned to and for priority don't consistently work with auto fill, and clicking the dropdown doesn't always show the list either. this is the WORST of the problems.
Anyone else agree?
I do. While I can acknowledge change takes time getting used to, they have completely removed my most frequent navigation actions and added a bunch of clicks to get anything useful done. The only positive to the new UI is it seems to load a lot faster. But it's not even a Single Page Application - lots of things completely re-load the page. So I don't understand the point of the re-design.
Here are my top annoyances, in case the UI designers are reading this:
1. It has always been really hard to switch between Confluence and JIRA, and this new design did nothing to address that pain point.
2. Agile Boards are not only an extra click, but extra page load away, and I have to visually search for the tile with my board. There is also nothing in the UI that says "Board" any more, and so even realizing where to go to get back to my Board, was really hard. Thankfully, I have a link to my board saved on my Chrome Toolbar, or it would be impossible.
3. Searching is a bit better, but they took away my favorite way to search: Easy access to most recent issues. Usually I just want to see the last 10 issues I touched. "Filtering by sorting" is a common usability paradigm for users.
We're officially stuck with it. See this post on February 7, 2018: https://confluence.atlassian.com/jirasoftwarecloud/introducing-your-new-jira-experience-937886012.html
It does look like they're committing to making it work - they even registered a special domain name to explain their enterprise-wide initiative, here: https://atlassian.design/
They also have a reference implementation called AtlasKit: https://atlaskit.atlassian.com/
(Tongue-in-cheek humor:) For what it's worth, there are some who might see this as pointless complaining, since they never thought JIRA was that great to begin with (hah): https://techcrunch.com/2016/12/11/death-to-jira/
Jira (and other Atlassian products) seem to have the most disorganized help of almost any product I have ever used. It is easier to do a Google search on the topic than trying to find something in Jira help.
The UI seems designed for Unix people who spend all day in the tool. It's useless and confusing for people who only occasionally use it. To be honest, I'm keeping my eye open for something easier to use and will probably change the company over when we get the time to do so.
yah we have considered dumping jira b/c of the new UI and changes to how projects are the basis for everything. our agile team board that brings together jira's from many software "projects"/products is a hot mess and not as good as the project agnostic boards. atlassian really screwed this up - they had people reverting to old jira for a long time and did nothing to fix it. everyone i work with +100's of people hates it. if it were up to me it would be gone... there has to be a better solution.
All Atlassian products are a delusion! They don't know what is UX and Usability. For any minimal change you will face huge difficulties.
All the products have basic things missing, for example, the service desk customer portal really sucks. You cannot do anything, like to add some basic fields to the user registration... So, you will support a customer and you don't know his name, because to the registration in the customer portal you can only insert the customer e-mail. Did Attlassian people thought about this tool? Did they talked with the customers about it? I don't think so...
Even for basic things you have to buy a new plugin.
I would like to know why this tools are so popular. The name for this is "status quo", but one day it finishes...
I regret all days about the decision to use this tool! Unfortunatly, now it's too late.
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