Has anyone come up with a workaround or found a plugin of any kind that can help overcome the very limited search in JSM (Cloud) Knowledge Base? We have tons of articles in ours and our clients can't find what they need via searches because it only shows 3 results with no option to see all results. While we try to organize our categories in a way that makes sense, users are always more prone to using the search and, right now, the search function is pretty bad for end-users.
We've already voted on and commented on the open ticket regarding this, too. We were wondering if anyone has found a way around this in the meantime.
Welcome to the community. Currently there is not a workaround and it is frustrating. As stated on the issue you commented on and voted for you can use labels to help remediate the issue at the service request level. Here is what we have done to help with the issue.
Hope this helps a little with the issue until the get it resolved.
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