Any plans to remove license limits for cloud applications?

Why is there a 2k limit to users for cloud applications? Is this something that may change in the future? The Atlassian applications have been such a success in our company that we are quickly approaching the limit but would like to retain our cloud instance.

2 answers

1 accepted

This widget could not be displayed.

Scale.  The Cloud servers can't cope with large instances yet.

There are rumours of a jump to 5,000 next, but I haven't heard a timescale for that beyond "hopefully before next summit"

This widget could not be displayed.

@Nic Brough [Adaptavist] @Sharon Connell, we are facing the same issue at my workplace, what do you think about this as a workaround?


  1. Get a cloud hosted server from independent provider
  2. Get from Atlassian the self-hosted license (i.e. for 10k users) and install the solution on the cloud server

Both of those solutions are good, but they are both Server solutions.  Only Atlassian run "Cloud", 3rd parties will run Server for you.  You just need to decide if you want to host the server yourself, or want to hand it over to a 3rd party, and if so, what level of support you want to go for.  There are plenty of expert hosts, many of them Atlassian partners.

My own company does hosting.  Our levels of support vary between clients - we have one who only have two Jira admins and no system admins (similar to Cloud), so we do virtually all their support, and ones right at the other end of the scale, we only get involved in the front-end when their system admins are stuck.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

286 views 5 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you