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Any option to recover data of Jira users who had accidently been deleted?

Hi, We have accidentally deleted some of our developer accounts. Is there any method to recover their profiles? and if we create new users with the same email address would that help to recover their old profiles? 

2 answers

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Answer accepted

Probably not, but some recovery may be possible, depending on what user directory you are using - which one is it?

Hi Nic, 

Thank you for your reply, we did find the users in the platform and it was a misunderstanding. 

Thank you again for your prompt reply 

Cheers

0 votes
Answer accepted
Daniel Ebers Community Leader Nov 24, 2020

It depends, like Nic already stated. In case it was an Atlassian Account there is a 14-day grace period before actual deletion:

Once your Atlassian account is permanently deleted, you can’t restore your account. Before we permanently delete your account, you’ll have a 14-day grace period, during which the account will appear as temporarily deactivated. You have until the grace period is over to cancel the deletion.

So probably you are on the lucky side - but we need more details from you.

In case you want to read the article here it is:
https://confluence.atlassian.com/cloud/delete-your-account-976161188.html

Hi Daniel, 

Thank you for your reply, we did find the users in the platform and it was a misunderstanding. 

Thank you again for your prompt reply 

Cheers

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