Any option to recover data of Jira users who had accidently been deleted?

Nuwan Anuranga November 23, 2020

Hi, We have accidentally deleted some of our developer accounts. Is there any method to recover their profiles? and if we create new users with the same email address would that help to recover their old profiles? 

2 answers

2 accepted

0 votes
Answer accepted
Daniel Ebers
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 24, 2020

It depends, like Nic already stated. In case it was an Atlassian Account there is a 14-day grace period before actual deletion:

Once your Atlassian account is permanently deleted, you can’t restore your account. Before we permanently delete your account, you’ll have a 14-day grace period, during which the account will appear as temporarily deactivated. You have until the grace period is over to cancel the deletion.

So probably you are on the lucky side - but we need more details from you.

In case you want to read the article here it is:
https://confluence.atlassian.com/cloud/delete-your-account-976161188.html

Nuwan Anuranga November 24, 2020

Hi Daniel, 

Thank you for your reply, we did find the users in the platform and it was a misunderstanding. 

Thank you again for your prompt reply 

Cheers

0 votes
Answer accepted
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 24, 2020

Probably not, but some recovery may be possible, depending on what user directory you are using - which one is it?

Nuwan Anuranga November 24, 2020

Hi Nic, 

Thank you for your reply, we did find the users in the platform and it was a misunderstanding. 

Thank you again for your prompt reply 

Cheers

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events