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  • Any idea why having the behavior add-on enabled in JIRA v6.3.9, would cause "convert to subtask" to cause a 500 error?

Any idea why having the behavior add-on enabled in JIRA v6.3.9, would cause "convert to subtask" to cause a 500 error?

My team recently opened a case, JSP-219799, to help determine why we were getting 500 errors whenever someone tried to convert a subtask to an issue or vice versa. It was suggested that the Behavior add-on was the culprit and after some testing I was able to verify that this was indeed the case. Unfortunately, now we have to keep the complete Script-Runner add-on which encompasses "behavior" disabled to get around the issue. Any idea why the issue int eh first place and I there a way to rectify it?

Thanks,

Rob Massingill

2 answers

0 votes

It's quite likely that you have configured behaviours or a script to do something that is failing when the convert process runs.

You'll need to track that down and fix or remove it - we don't really have enough information to help you do that here because we can't see what you've done there.  I'd start with a look in the logs for the exact errors.

(We can't see support cases, we're end users and can only see our own support cases)

I cannot reproduce that. Can you provide version info?

You can disable just the behaviours aspect if you go to Admin -> Behaviours, then click the disable link there.

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