Answering to E-Mail notification Howto add only new text


i am using the plugin JETI for sending E-Mail notification and creating new issues from E-Mails.

Now there is the need to answer a e-mail notification for adding an comment to an issue.

(usually the customers are using Outlook for organising mail)


At the moment i get ALL e-Mail content as new comment, not only the answer.

That JETI sample for Split Regex seems not doing that need. ( /-+\s*Original Message\s*-+/ )


1 answer

I use the following regexes for ALL of my JETI mail handlers. Most of our users are on Outlook 2013.

/From: |___.|On .wrote:|----Orig.|On .(JIRA)./
/From: *|___.*|On .*wrote:|----Orig.*|On .*(JIRA).*/



Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

387 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you