Answering to E-Mail notification Howto add only new text

Hi,

i am using the plugin JETI for sending E-Mail notification and creating new issues from E-Mails.

Now there is the need to answer a e-mail notification for adding an comment to an issue.

(usually the customers are using Outlook for organising mail)

 

At the moment i get ALL e-Mail content as new comment, not only the answer.

That JETI sample for Split Regex seems not doing that need. ( /-+\s*Original Message\s*-+/ )

 

1 answer

I use the following regexes for ALL of my JETI mail handlers. Most of our users are on Outlook 2013.

/From: |___.|On .wrote:|----Orig.|On .(JIRA)./
/From: *|___.*|On .*wrote:|----Orig.*|On .*(JIRA).*/

 

 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

132 views 0 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you