In the change History i see "Anonymous made changes" what could be the root cause behind this?Please help me to debug this issue.
Jira has a login process. Then also why this kind of error?
Because you've allowed the group "anyone" access somewhere. To do this, "anyone" must have "browse" permissions in the permissions scheme, in order to see the issue(s) that they've changed, but also either
1) Edit/update permissions in the permission scheme, or
2) You have a workflow that does not have any "conditions" on transtitions
What change did they make? Look specifically for status changes - if that's the case, then you are missing conditions on your workflow. If they were other types of update (edit, comment, etc), then it's your permission scheme.
Ok, that kind of rules out the transitions (although I'd suggest checking them anyway).
You must have allowed your users access via the permission scheme, so check that for using the group called "anyone"
Another thought though - have you deleted any users? I never do that, so I'm not 100% sure if it would start saying "anonymous did X" instead of "-login id of deleted user- did X", but it's worth ruling out. (Someone here might be able to tell you how deleted users affect the history, I can't remember how it handles)
Hmm, ok, that covers the two ways I've done it before. Some other quick questions though
I admit that I'm a bit stuck now - my two initial scenarios are the only ones I can think might do it, and you might need to ask Atlassian directly to see if there are other ways you can do it. Note though - the one about allowing "anyone" to do stuff is quite powerful. It is possible for an admin to log in, enable "anyone" access, log out, do something as anonymous and then log back in and disable "anyone" access. That would leave you with the symptoms you have now, and I don't think there's any way to spot it.
To answer your questions
1. No there is no user called annonymous
2. Ya no one has changed the stuff in database
3. Ya there is a customised plugin which adds/ updates textfields etc, but thats not done anonymously we checked it thoroughly.( its actually a postFunction)
4. We do have remote access enabled - this area we are looking into it right now.
Thanks for your guidance. Please put in any other information if you find, which will help us to track the problem
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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